Amber & Moss Incense by P.F. Candle
We offer USPS First Class & Priority Mail shipping options for all domestic orders. A tracking number will be provided for all orders.
Please allow for 1-2 business days for processing on all orders. All orders with a different billing & shipping address will need to be verified by phone due to fraud potential.
We ship to Canada & Europe. Our Canadian customers can choose between USPS International Shipping & DHL Express. Our European customers have the option of DHL Express. A tracking number will be provided for all orders.
Please allow 1-2 business days for processing on al orders. All orders with a different billing & shipping address will need to be verified due to fraud potential.
*Please note that for international orders, customers are responsible for VAT and/or custom duty taxes.
All inquiries regarding your orders should be directed to our customer service team at: email@example.com
Return & Exchange Policy
We love our Nectarines! That’s why we want you to be 100% satisfied every time you shop with us. If you weren’t happy with the items you received, we would love to return or exchange them for you. Our return policies differ in store & online due to the fact that you cannot try on website stock before purchasing. Please check the fine print below.
In Store Returns:
Item(s) can be returned for store credit or exchanged for a different item within 15 days of the purchase. Customer must bring original receipt, the original tags must be on the item(s) and the item(s) must not be worn or washed. All sale items are final.
Items purchased through our website can be returned within 30 days from the shipment date of your order for a refund or exchange. Items must be in their original form, unworn, unwashed & with the original tags in order to receive refund or exchange. Shipping & handling on returns is non-refundable unless the wrong item was sent or the items received were damaged. Refunds will be made to the original payment method only. All sale items are final.
We do not allow exchanges for international orders. Returns are allowed. The customer is responsible for all shipping.
*If there are any issues with the items received, please contact us at firstname.lastname@example.org.
How to make a Return/Exchange:
Returns via Mail
For an easy return, please fill out the Returns Form provided in your package. Package the Returns Form & your item(s). Mail the return item(s) to:
721 Nevada Street STE 404
Redlands, CA 92373
Online Returns in Store
If you are local to any of our store locations, you are welcome to drop off the return with a sales associate. If you would like a refund, our sales associate will send the package to our warehouse for you. Refunds will not be issued until return reaches our warehouse. This can take up to 7 business days. If you would like an exchange or store credit, our sales associates can assist you on the spot.
If you would to like to exchange your item, it is best to contact our office to put your item on hold before sending the return. Our items sell out quickly, so this is best way to guarantee your new item. You can contact our office at (909) 792-0315 or by emailing email@example.com.
Terms & Conditions
Once the package is delivered to our facility, the items are subject to inspection to ensure they are unworn, unwashed, unaltered & non-damaged. Your refund will then be issued to the original payment method only. Refunds may take approximately 1-2 billing cycles to reflect on your credit card statement. In the event that a refund cannot be returned to the original payment method, a store credit will be issued under your Nectar account.
- For Good Collection
- Each kraft package contains 15 sticks
- Incense sticks measure approximately 10.75" long and burn for about 1 hour
- Depending on room size, scent longevity lasts between 2-4 hours.