We offer USPS First Class & Priority Mail shipping options for all domestic orders. A tracking number will be provided for all orders. Please note that we sometimes have to ship out your order in multiple packages, the items included in each package will be detailed in you an email as well as the invoice included in your package.
Please allow for 2-3 business days for processing on all orders. Shipping time starts once package has been received by USPS. All orders with a different billing & shipping address will need to be verified by phone due to fraud potential.
We ship to Canada & Europe. Our Canadian customers can choose between USPS International Shipping & DHL Express. Our European customers have the option of DHL Express. A tracking number will be provided for all orders.
Please allow 3-4 business days for processing on al orders. All orders with a different billing & shipping address will need to be verified due to fraud potential.
*Please note that for international orders, customers are responsible for VAT and/or custom duty taxes.
All inquiries regarding your orders should be directed to our customer service team at: firstname.lastname@example.org
*Shipping and handling charges are nonrefundable. Exceptions will be examined if you received any damaged merchandise or if the wrong item was sent to you (we apologize in advance if this happens!). The purchaser is responsible for all return shipping & handling fees. When shipping back to Nectar, you may choose the longest and least expensive shipping method.
Nectar Clothing is not responsible for any returned or refused package shipping charges. The customer will be charged for the amount using the original payment method.
Return & Exchange Policy:
We love our Nectarines! That's why we want you to be 100% satisfied every time you shop with us. If you weren't happy with the items, you received we would love to return or exchange them for you. Our website and store policies differ due to the fact that you cannot try on our website stock. Please check the fine print below.
In-Store Return Policy:
Items purchased can returned for in-store credit or exchange for a different item until 15 days after purchase. Customers must bring original receipt, the original tags must be on the item(s) and the item(s) must not be worn or washed. All sale items are final.
We have a 30-day return policy. Items can be returned within 30 days after you receive your item(s). All sale items are final. International orders can be returned at the customers cost, but are not available for exchanges.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any return question at email@example.com.
Follow the instructions below.
- On the Returns Form you received with the package, circle the item(s) you would like to send back and check the box for Return, Exchange or Store Credit.
- Mail your return or exchange package to our warehouse address below. We do not pay for return shipping.
2048 Mentone Blvd.
Mentone, CA 92359
*If you are local to any of our store locations, you are welcome to drop off the order with a sales associate for a return. Refunds will not be issued until returned order reaches our warehouse. This can take up 7 business days. Exchanges are welcome to be made in store within 30 days of the order date. Once the package is delivered to our warehouse facility, your return will be processes.
Once we’ve received your return, we will inspected and process your return within 2 business days. If your return was not approved, we will let you know. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds will be processed to original payment method only. We do not refund shipping on Return To Sender Packages.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You may also contact firstname.lastname@example.org to request an exchange be put on hold.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (flowers or plants) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email email@example.com for any issues.
Lost or Stolen Packages
Sometimes the delivery status is updated in advance and you may see your package marked as "delivered" even if you have not received it. It may not have been delivered yet, but it's heading to the address you've selected and it will be there soon. Ask the relevant carrier if there is more information about the location of the package.
If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery:
- Verify the shipping address on your order.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
We are not responsible for lost packages if customer provided the incorrect address.
Please contact firstname.lastname@example.org within 72 hours if you still have not received your package(s).