Shipping & Returns
We love our Nectarines! That's why we want you to be 100% satisfied every time you shop with us. If you weren't happy with the items you received, we would love to return or exchange them for you. Our website and store policies differ due to the fact that you cannot try on our website stock. Please check the fine print below.
- We offer USPS First Class & Priority Mail shipping options for all domestic orders. A tracking number will be provided for all orders. Please note that we sometimes have to ship out your order in multiple packages, the items included in each package will be detailed in an email as well as the invoice included in your package.
- Please allow for 2-3 business days for processing on all orders. Shipping time starts once the package has been received by USPS. All orders with a different billing & shipping address will need to be verified by phone due to fraud potential.
- We ship to Canada & Europe. Our Canadian customers can choose between USPS International Shipping & DHL Express. Our European customers have the option of DHL Express. A tracking number will be provided for all orders.
- Please allow 3-4 business days for processing on all orders. All orders with a different billing & shipping address will need to be verified due to fraud potential.
- Please note that for international orders, customers are responsible for VAT and/or custom duty taxes.
- All inquiries regarding your orders should be directed to our customer service team at: email@example.com
- Shipping and handling charges are nonrefundable. Exceptions will be examined if you received any damaged merchandise or if the wrong item was sent to you (we apologize in advance if this happens!). The purchaser is responsible for all return shipping & handling fees. When shipping back to Nectar, you may choose the longest and least expensive shipping method.
- Nectar Clothing is not responsible for any returned or refused package shipping charges. The customer will be charged for the amount using the original payment method.
- Items purchased in store can be returned for in-store credit until 15 days after purchase. Customers must bring the original receipt, the original tags must be on the item(s) and the item(s) must not be worn or washed. All sale items are final.
- All online orders are eligible for return until 15 days after fulfillment, excluding sale items. Return shipping costs will be deducted from the total amount of the refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Click here to begin your online return.
- There is a $7 restocking fee for returned orders. This total will be deducted from returns after they are received and processed. Please note that exchanges are free.
- Items purchased in store can be exchanged in store until 15 days after purchase. Customers must bring the original receipt, the original tags must be on the item(s) and the item(s) must not be worn or washed. All sale items are final.
- Unlike online returns, online exchanges are free of charge. If you would like to exchange an item for a different size, color, or completely different product - you can do so with our instant exchange process. Click here to begin your online exchange.
- Once we’ve received your return, we will inspect and process your return within 2 business days. If your return was not approved, we will let you know. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds will be processed to the original payment method only. We do not refund shipping on Return To Sender Packages.
- Certain types of items cannot be returned, like perishable goods (flowers or plants) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email firstname.lastname@example.org for any issues.
- Sometimes the delivery status is updated in advance and you may see your package marked as "delivered" even if you have not received it. It may not have been delivered yet, but it's heading to the address you've selected and it will be there soon. Ask the relevant carrier if there is more information about the location of the package.
- If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery: Verify the shipping address on your order, look for a notice of attempted delivery, look around the delivery location for your packaging, and see if someone else accepted the delivery.